Ausinet Student Handbook
Ausinet reserves the right to change the terms and conditions in this Student handbook at any time and without prior notice; changes made affect any and all prospective, current and future students. The latest information is posted below.
Legal Name : Australian Institute of Electrotechnology Pty Ltd
Trading Name : Ausinet
Phone: +61 8 6244 2575
Email : [email protected]
Postal address: 11/41 sadgroves Crescent, Winnellie NT 0820
RTO ID: 41457
CRICOS ID: 03775F
ABN:34 606 202 671
1. Access & Equity Policy
2. Enrolment Policy
Ausinet’s Management and staff are committed to determining client needs through initial contact and interview and providing services to meet those needs. The RTO’s staff will provide timely and accurate advice to all potential and enrolling Learners. The RTO’s staff and management will at all times respond in a responsible manner to all reasonable requests for information about The RTO’s Training and Assessment services.
On receiving initial contact by a potential or enrolling Learner the RTO’s staff shall enquire concerning any specific needs (LL&N) and ensure that the Learner is following course information.
- Course Brochure
- Enrolment Form with terms and conditions
- Enrolment Information Form relevant to their course enquiry with Learner rights and obligations
The RTO’s Management determines the amount of training they provide to each learner with regard to:
- the existing skills, knowledge and the experience of the learner
- the mode of delivery
- where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full
On receiving a request for information concerning RPL (Recognition of Prior Learning) the RTO’s staff shall send the ‘RPL Application Form’ and provide with information about the process of RPL.
The Enrolling officer must ensure that the RTO’s terms and conditions of enrolment are understood and agreed to by the Learner
The RTO’s enrolment process must include the sourcing and validation of Unique Student Identifier (USI) from the USI Registrar in accordance with the requirements of the Student Identifiers Act 2014. The procedures for the sourcing and verification of a Unique Student Identifier (USI) will include:
- Verifying with the Registrar a Student Identifier provided to the RTO by an individual before using that Student Identifier for any purpose
- Ensuring that the RTO will not issue AQF certification documentation to an individual without being in receipt of a verified Student Identifier for that individual, unless an exemption applies under the Student Identifier Act
- Ensuring that where an exemption described in Clause 3.6 (b) applies, the Enrolment officer will inform the student prior to either the completion of the enrolment or commencement of training and assessment, whichever occurs first, that the results of the training will not be accessible through the Commonwealth and will not appear on any authenticated VET transcript prepared by the Registrar and
- Ensuring the security of Student Identifiers and all related documentation under its control, including information stored in the RTO’s student management systems.
Within the enrolment process the following fee information must be provided to each Learner
- All relevant fee information including fees that must be paid to the RTO
- Payment terms and conditions including deposits and refunds
- The learner’s rights as a consumer, including but not limited to any statutory cooling- off period, if one applies
- The learner’s right to obtain a refund for services not provided by the RTO in the even the arrangement is terminated early or the RTO fails to provide the services
Student identifying learner support needs will be required to undertake an LL&N test. LL&N test results must be provided to the Training Coordinator for review prior to the confirmation of enrolment. All Learners enrolled at the RTO have access to their own records that relate to their current progress or past training and assessment records. Learners may contact reception during office hours and may request a copy of their Learner records.
All acceptances of enrolment will be accompanied with details of the relevant Course commencement.
Learner Engagement and Enrolment Review Procedures
Following each completed enrolment, the enrolling officer shall send (via mail or email) an Enrolment Survey Form to each enrolled Learners and request the completion of the form. Where a completed form is received by the RTO, the form will be reviewed by the Training Coordinator and forwarded to the RTO’s management meeting for review. All actions taken to improve client services and enrolment processes will be recorded in the RTO’s management meeting minutes.
3. Unique Student Identifier (USI)
The Unique Student Identifier or USI is a reference number made up of 10 numbers and letters that:
- creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
- will give you access to your training records and transcripts
- can be accessed online, anytime and anywhere
- is free and easy to create and
- stays with you for life
If you are a new or continuing student undertaking nationally recognised training and course you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.
Your USI will give you access to an online record of the training you have done since 1 January 2015. You will also be able to produce a comprehensive transcript of your training.
This can be used when applying for a job, seeking a credit transfer or demonstrating pre- requisites when undertaking further training.
If you are an international student studying offshore and do not have an Australian passport, Australian entry visa or other Australian proof of ID required to create a USI, you do not need a USI.
If you are a New Zealand citizen you cannot apply for a USI while overseas. You will require a USI if you undertake a VET course in Australia, and you will be able to apply for a USI once you have entered Australia on your NZ passport.
However, if you are an Australian expat or resident and have an Australian ID, you need a USI even if you do the VET course while outside Australia.
4. Course Fees
Fees are dependent on the selected course. The fees for each course are available on the website or can be emailed after contacting the staff. Once you have selected the course more accurate information can be provided about the different charges. We accept payment by credit card, Paypal or bank transfer.
The enrolment fees should be paid 7 days in advance before the commencement of the course. The remaining fees are to be paid progressively over the duration of the course. All course fees must be paid in full before the Certificate of attainment can be issued.
The course fees include $250 of non-refundable enrolment/admin fee. The enrolment/admin fee is included in the course fee and is not charged on top of the course fee. For example if the course fee on the website is $1000 for a particular course, then the enrolment/admin fee would be $250 which will be charged if you cancel out of the course commencement and you would get a refund of $750.
Ausinet does not collect more than $1500 per learner in prepaid fees
5. Enrolment Terms
Entry to the course requires you to be 18 years of age. Students must attach a copy of their transcript of previous academic studies, Driver’s License/Passport/Citizenship, during enrolment so the admin staff can verify before admission to the course.
6. Refunds Policy
The RTO will not refund fees paid in advance unless training cancellation INCLUDES more than 7 days’ notice in writing.
The following percentage of refund will apply to all training cancellations:
- Where less than 10% of the course has been provided to the student a 50% refund less $250.00 admin fee/enrolment Fee will apply.
- Where 10% or more of the course has been provided to the student no refund will apply
7. Recognition of Prior Learning
Ausinet is committed to providing up to date and relevant Credit Transfer and Recognition of Prior Learning (RPL) information to all students at enrolment and whilst enrolled. The RTO’s staff will provide support and guidance regarding RPL and Credit Transfer enquiries in a timely manner.
On receipt of a RPL enquiry RTO staff will direct the potential RPL client or enrolled student to the RPL application pack available from the Training Coordinator.
The Training Coordinator will ensure that the RPL application pack contains accurate advice concerning the RPL process, cost and RPL assessment pathway to issuance of statements of attainment or qualifications.
On receipt of an RPL application the RTO staff member will issue a receipt for the RPL fee and provide the student with an RPL Evidence Guide related to the Units of Competency or Qualification sought by the RPL Applicant.
On receipt of a completed RPL Evidence Guide and portfolio the staff member shall record the date of receipt in the RPL Applications Log and request the RTO process the portfolio.
On receipt of a RPL assessment judgment the Training Coordinator shall record the decision on the RPL Process Log and report the competency or rework decision to the RPL applicant. The Training Coordinator shall provide copies of completed RPL Evidence guides and place on file in the RPL records cabinet.
All competent decisions shall be recorded with advice and statements of attainment or qualifications being issued as soon as practicable.
8. Credit Transfer
The RTO recognises statements of attainment and qualifications issued by all Registered Training Organisations.
AQF Credit Transfers
Where the student provides a statement of attainment or qualification from an RTO with applicable unit/s to the qualification being applied for, the Training Coordinator will provide a credit (advanced standing) to the student’s course enrolment for the applicable unit/s of competency.
Credit transfer applications of Nationally Recognised Training will be reviewed and applied by the Training Coordinator at no cost to the student.
Non AQF Credit Transfers
Where a student has completed informal or formal qualifications that are not recognised within the Australian Qualifications Framework (AQF 2013) the student will be required to submit an academic transcript to the Training Coordinator with a written request for Credit transfer detailing the proposed unit/s of competency for which they wish to apply for credit transfer.
On receipt of a written request for credit transfer the Training Coordinator will consider the comparability and equivalence of the submitted academic transcript to the courses:
- Learning outcomes
- Volume of Learning
- Program of study, including content and
- Learning and assessment approaches
Non AQF Course Credit transfer requests will be reviewed by the RTO at an additional cost which is at the same rate as an RPL application.
Following the completion of the credit transfer review the Training Coordinator shall ensure that a written response providing confirmation of the credit transfer or reason why the credit transfer was refused is provided to the student within 5 working days.
9. Learner Support Policy
The RTO’s management and staff are committed to providing enrolling and enrolled students with Language Literacy and Numeracy (LL&N) Needs and/or learning differences, with advice and support intervention options to assist with a student’s ongoing learning and progress through the RTO’s courseware.
Learner Support Procedures At enrolment
Students identifying Learner Support needs during the enrolment process will be advised by RTO staff of the support measures available at the RTO.
The RTO’s enrolment staff may request that a student with learner support needs undertake an LL&N test. Results from the test will be assessed and the course reviewed for appropriateness.
The RTO’s management must be advised of all LL&N test results that identify significant Learner Support needs of enrolling students.
Students identified as having significant Learner Support needs will be referred to support agencies and may be enrolled at the RTO with a reduced study load.
Following enrolment all the RTO’s training staff will be available by appointment to provide Learner Support to enrolled students.
Learner Support provided by the RTO’s staff may include specific interventions identifying Australian Core Skills Framework (ACSF) training needs for learners at varying performance levels.
All RTO training staff must review the specific support requirements of all students with learner support needs prior to each assessment event.
Where reasonable adjustment is determined as necessary for a student with learner support needs advice must be provided to the RTO’s Training Coordinator detailing the reasonable adjustment being planned prior to the assessment event (email).
The RTO’s Training Coordinator must approve each assessment that contains planning of reasonable adjustment.
Reasonable adjustment applied to any assessment must be recorded and maintained on a student’s enrolment records.
Learner Support Review
The RTO’s Management will monitor its ongoing Learner support measures within its Continuous Improvement Systems and within each Internal Audit conducted. Monitoring will include post course survey of students receiving Learner Support assistance at the RTO. Ausinet has a contract with EASA Counselling (www.easa.org.au; 1800 193 123) and when required our students have access to professional Corporate Counselling services from Lynsey Shaw [email protected]
10. Behavioural Misconduct
Behavioural Misconduct (Non-Academic Misconduct) can be defined as any action or conduct by participants relating to people or property which does not meet Ausinet’s standards. Behavioural misconduct includes but is not limited to:
- Continuous and/or belligerent interruptions to the trainer whilst delivering the program content
- Smoking in non-smoking areas
- Being disrespectful to other participants
- Using offensive language
- Sexual harassment
- Acting in an unsafe manner that places themselves and/or others at risk
- Continued absence at required times
- Displaying unacceptable or disruptive behaviour during their course
Action to be taken on Behavioural Misconduct
In order to achieve a satisfactory resolution, all participant misconduct issues will be handled
- Fairly and equitably
- As efficiently as possible
Any participant who displays unacceptable or disruptive behaviour training may be asked to leave the session and/or the program.
Where Behavioural misconduct has been identified, the Trainer will discuss the matter with the participant involved.
A written report on the misconduct must contain evidence of the misconduct and be provided to the State Manager, who will give the participant an opportunity to respond to the allegation through a scheduled meeting.
Appeal on Misconduct
As outlined in the Complaints and Appeals Policy. Where the complainant or appellant is not satisfied with the resolution provided, they may appeal in the first instance to the Trainer. Upon review and to avoid any potential or perceived conflicts of interest, the Trainer may escalate to the CEO or the student himself may escalate it to the CEO.
11. Privacy and Personal Information Policy
This policy ensures that Ausinet meets its legal and ethical requirements in regard to the collection, storage and disclosure of personal information it holds in regard to its current, potential and previous clients, staff, and interactions with external organisations.
- In collecting personal information Ausinet will comply with the requirements set out in the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2001.
- Ausinet is committed to ensuring the confidentiality, integrity and security of all information
- Collection of information
- In the course of its business, Ausinet will collect information from students, potential students, and other clients either electronically or in hard copy information that personally identifies individual people.
- Ausinet will record various communications between the organisation and individuals, clients and associated organisations.
- Ausinet will only collect personal information by fair and lawful means that is necessary for the functions of Ausinet
- Use of information
- The information supplied by individuals will only be used to provide information about study opportunities, to enable efficient administration, and to maintain proper client records. If an individual chooses not to provide certain information, then we may be unable to provide some services or provide appropriate information.
- Disclosure of personal information
- Ausinet will not disclose an individual’s personal information to another person or organisation unless:
- The individual concerned is reasonably likely to have been aware, or made aware, that information of that kind is usually passed organisation
- The individual concerned has given written consent
- Ausinet believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person
- The disclosure is required or authorised by or under law
- The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue
- Ausinet will not disclose an individual’s personal information to another person or organisation unless:
- Any person or organisation to whom personal information is disclosed as described in this policy is not permitted to use or disclose the information for a purpose other than the purpose for which the information was supplied to them
- Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, Ausinet shall include in the record containing that information, a note of the disclosure.
- Security of personal information
- Ausinet will take all reasonable steps to ensure that any personal information collected is:
- relevant to the purpose for which it was collected
- up to date
- Ausinet will store securely all records containing personal information and take all reasonable security measures to protect personal information collected from unauthorised access, misuse or disclosure.
- Ausinet will take all reasonable steps to ensure that any personal information collected is:
- Right to access records
- Individuals have the right to access or obtain a copy of the personal information that Ausinet holds about them. Requests to access or obtain a copy of personal information must be made in writing and sent to [email protected]
- There is no charge for an individual to access personal information that Ausinet holds about them
- Amendment to records
- If an individual considers the personal information that Ausinet holds about them to be incorrect, incomplete, out of date or misleading, they can request that the information be amended by contacting
- Where a record is found to be inaccurate, a correction will be made. Where an individual request that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record.
- This Privacy and Personal Information Policy is available on our website in order to ensure that all individuals have given their informed consent for the collection and storage of personal
12. Complaints and Appeals Policy
Ausinet’s Management shall ensure that all complaints and appeals are dealt in accordance with the principles of natural justice and procedural fairness and remains publically available. All complaints and appeals shall be subject to notification within the Ausinet’s management meeting and require the implementation of the Ausinet’s complaints and appeals process.
Scope of Complaints and Appeals Policy
Ausinet will manage and respond to allegations involving the conduct of:
- Ausinet, its trainers, assessors or other staff
- a third party providing services on the Ausinet’s behalf, its trainers, assessors or other staff
- a learner of Ausinet.
Complaints and Appeals Procedures
Learners may choose to submit a complaint to Ausinet staff via the Informal Process or Formal Process. (Please note ‘RTO staff’ will be considered to include third parties or partnering organisation staff)
- Learners may submit a complaint (verbally or in writing) directly to the Ausinet’s staff with the purpose to resolve a complaint through discussion and through mutual agreement. All complaints received will be acknowledged in writing by Ausinet’s Management.
- Ausinet staff are required to explain to the Learner the Informal, Formal and complaints and appeals processes available to
- Learners may be accompanied by a third party of their choice to support them in the informal process discussion.
- All informal complaints when finalised shall be reported to the Ausinet’s Management by the Ausinet’s staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.
- All informal complaints that are not resolved with Learners by mutual agreement with the Ausinet’s staff will require the completion of the formal complaints
- When a Learner wishes to submit a formal complaint or is dissatisfied with the attempt to resolve a complaint informally (directly with staff) the Learner may submit a formal complaint to the Ausinet’s management utilising the ‘Student Complaint Form’.
- The Ausinet’s Management will respond in writing to all formal Learner complaints within 5 days of receipt of a ‘Student Complaint Form’.
- When a Complaint is recognised as requiring more than 60 calendar days to resolve the Ausinet’s management must inform the complainant in writing, including reasons why more than 60 calendar days are required; and regularly update the complainant on the progress of the matter.
- The Ausinet’s Management shall respond to formal complaints from Learners in writing proposing a resolution to the complaint.
- Ausinet Management responses to the complainant shall include information and procedures concerning the complainant’s right to appeal the proposed solution and request for an independent
- All formal complaints when finalised shall be reported to the Ausinet’s Management by the Ausinet’s staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.
In the event of a Learner advising that they are dissatisfied with the proposed solution for a formal complaint to the Ausinet’s management, the CEO shall provide an additional opportunity to provide a solution and shall apply the External Appeal process.
- The CEO shall advise the Learner that an Independent Third party shall be sought to consider the nature of the complaint and a possible further resolution at no cost to the
- The selection of the Independent Third party shall be communicated with the Learner and the selection must be with the mutual agreement of the Learner.
- The Ausinet’s management shall make contact with the Independent Third party and provide all documentation related to the formal complaint and Learner contact
- Independent adjudication responses must be within 7 days from the date that all formal complaint documentation is provided to the Independent Adjudicator.
- When an Appeal process is recognised as requiring more than 60 calendar days to resolve the Ausinet’s management must inform the appellant in writing, including reasons why more than 60 calendar days are required; and regularly update the appellant on the progress of the
- On receipt of the formal complaint documentation the Independent Third party shall make contact with the Ausinet’s Management staff and the Learner and arrange a suitable time for further discussion pertaining to the formal complaint.
- All Independent Third Party proposed solutions shall be final and be reported to the Ausinet’s management and the Learner in writing and will require immediate implementation by both parties.
Assessment result appeals
All appeals from Learners relating to assessment results must be received in a period no longer than 3 months following the competency decision.
Assessment Appeals Procedure
Staff delivering training and assessment services on behalf of Ausinet will be required to:
- Provide timely guidance to all course participants regarding the assessment appeals
- Clarify any aspects of the assessment results that a student does not understand
- Provide each student that requests an assessment appeal with the required ‘Assessment Appeal form’.Communicate directly via email as soon as possible with the Ausinet’s management on any advice (verbal or written) provided by a student that they are seeking to appeal an assessment decision
- Schedule a meeting with the student and the Ausinet’s management when a completed assessment appeal form is received from a student
- Communicate any outcome decision by the Ausinet’s management to uphold or overturn an assessment appeal to the student’s by completing the assessment appeal form clearly identifying the reason for the outcome.
- All assessment appeals will be processed by the Ausinet’s staff and management within 10 days of receipt of an All assessment appeals must be maintained on the students file.
- Student records will be adjusted to comply with the Ausinet’s management appeal outcome
Complaints and appeals records
The Ausinet’s management shall maintain records of all complaints and appeals and their outcomes and reference complaints and appeals in the Ausinet’s Management meeting minutes identifying potential causes of complaints and appeals and corrective actions to eliminate or mitigate the likelihood of reoccurrence.
Records of all Informal, Formal complaints and appeals will be recorded in the Ausinet’s Review meeting minutes and all written student complaints records through the Student Complaints PCFs.
13. Legislation Policy
The RTO’s Management is committed to complying with all relevant commonwealth state and territory legislation and regulatory requirements. The RTO maintains current copies of all current legislation and regulatory requirements and informs its staff and clients of any changes to these relevant commonwealth state and territory legislation and regulatory requirements and how to access the relevant legislation and regulations that may impact on their duties and or training.
Copies of all relevant legislation and regulatory requirements shall be accessible location for staff access and review.
The RTO’s CEO shall ensure that an extensive annual review of all relevant commonwealth state and territory legislation and regulatory requirements is conducted as scheduled by the RTO’s Review Schedule with updated versions being added to the current legislation folder. The RTO’s CEO shall ensure that all staff inductions feature information concerning the availability and access procedures to all relevant commonwealth state and territory legislation and regulatory requirements relevant to the RTO’s operations and its scope of registration and that staff are informed of those aspects that affect their duties.
All enrolled students are provided with legislative and regulatory advice that may impact on their participation in vocational education and training through course orientation information and scheduled orientation events.
All enrolled students are provided with advice concerning the procedures required to access relevant commonwealth state and territory legislation and regulatory requirements during the enrolment process.
Harassment and victimisation is offensive, intimidating, uninviting and unwelcome behaviour designed to damage, belittle, or take advantage of, another person.
It includes physical assault, including sexual assault, offensive jokes and suggestions, verbal abuse, distributing or displaying offensive material (pictures, cartoons, etc.) making offensive telephone calls; making suggestions about sexual activity or sexual favours with threats or promises telling jokes or making derogatory comments about a person’s age, background or disability; sex, race, cultural background or disability, isolating, segregating, or humiliating, questioning or ignoring another’s capabilities because they are of a particular gender or belong to a minority group.
Ausinet will follow up on complaints of harassment. You should first talk to the Trainer about your circumstances. You may also wish to talk to your employer. There is a process to follow such complaints that is fair and meets our legal obligations.
You have the right to seek advice from relevant government bodies such as the Anti-Discrimination Board or an Ethnic Council.
Ausinet will make reasonable adjustments in order to cater for the needs of clients and students who have a disability. Training venues and facilities where possible will be accessible. Our evacuation training will take into account the needs of people with specific needs.
16. Workplace Health & Safety
Ausinet trainers and assessors are informed of:
- The workplace health and safety legislation as it relates to their educational environments. Principles and practice of effective WHS management.
- Common hazards in educational environments.
- WHS management systems, policies and procedures for reporting to Easy HR management.
In the case of an emergency requiring evacuation, the trainer will notify his/her class that they will be evacuating the building and will follow the designated procedures. The trainer will outline this procedure at the commencement of each course.
Personal property – Participants are responsible for their own personal belongings. Ausinet will not accept any responsibility for stolen or damaged personal property.
Participant records – Records are kept in a lockable filing cabinet in the administration offices. Only those with authority are able to access them. Participant records are not to leave the premises, except for when they are being archived.
19. Certification and Issuing of Qualifications and Statement of Attainments
In order to receive any Australian Qualifications Framework (AQF) Qualification or Award, (i.e. Certificate or Diploma), you must demonstrate competence in every unit of that qualification.
Should you fail to complete the entire course, or choose to complete a short course workshop, you will be awarded an AQF Statement of Attainment outlining those units in which you demonstrated competence.
Ausinet manages records to ensure their accuracy and integrity.
20. Plagiarism Policy
Ausinet encourages students to work together. It is viewed as supportive learning, which enhances the learning material and facilitation provided within the classroom environment.
Ausinet do however take a serious view when presented with assessment tasks that are another student’s work or from other sources. Plagiarism is deliberate misrepresentation of other people’s work as a student’s own work. Plagiarism can take form in a number of ways:
- Copying material from texts without appropriate referencing
- Submitting work that has been done by another student
- Direct duplication of another student’s work
- A student allows their work to be copied directly by another
- Paraphrasing of another’s work with minor changes but with the essential meaning, form or ideas maintained
- Piecing together sections of work which has been compiled by another student
In case of suspected plagiarism, the class facilitator would request the student to resubmit and/or have an alternative assessment tasks or extra questions added to the task.